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Knowledge base
My Personal ePACT
ePACT for Families
125
ePACT For Families (A Quick Guide for First-Time Users)
What is ePACT?
I received an Emergency Information Request email, what do I do now?
How do I add to or edit pick-up lists after I’ve shared? (ADD A NEW EMERGENCY OR PICK UP CONTACT)
How do I edit information after sharing it with an organization?
See all 125 articles
Family Video Library
3
Sharing Your Emergency Information
Using the FAMILY APP: Health Screening & QR Code - Android Devices
Using the FAMILY APP: Health Screening & QR Code- Apple Devices
Privacy & Security
10
Would ePACT be available if there were a major disaster in Vancouver?
Will ePACT ever share my information on my behalf?
How does ePACT protect my personal information?
Does ePACT have any third-party agreements?
Can my ex-spouse see this information?
See all 10 articles
Girl Guides of Canada
11
How do I share my record?
How do I access my unit's records as a Guider?
Can I use the same account/email I created for SOAR, LEAP or DAWN?
I share an email with another Guider. Can we both use it to create accounts?
What if I don't want to use ePACT? I want to continue using paper forms.
See all 11 articles
ePACT for Administrators
ePACT For Organizations
142
Can I edit a Member ID?
Safeguard Added to Bulk Actions (Actions that affect more than 50 records)
Changes to Disconnect and Revert (less than 50 records selected)
Getting Started: Training Guide for Organizations
Getting Started: Quick Guide for Group Admins
See all 142 articles
Video Library
33
Organization Training Playlist
Organization & Group Training: User Experience
Organization Training: Logging in and Accessing Your Dashboard
Organization Training: Quick Tasks and Updates and Reports
Organization Training: Activity Log and Archives
See all 33 articles
Waivers & Consents
15
Creating and Deleting Waivers- How do I add, remove or change a waiver?
How do I access waivers?
How do I see which waivers are live?
How do I preview my waivers?
Can I edit waivers?
See all 15 articles
Training / Webinars Schedule
2
Webinar: Organization Refresher Training for Sports 2020
Webinar: Organization Refresher Training August-September 2020
Health Screening & Temperature Tracking
15
COVID-19 Features Video- Scanning QR Code and Viewing Health Screening Answers
COVID-19 Features Video- User Answers Pre-screening and Accesses QR Code
COVID-19 Features Video- Settings
How long are Health screening and/or temperature tracking archived for?
How many daily health screening questions can I add?
See all 15 articles
ePACT Mobile App
37
Getting Started: Using the Mobile Admin App
App Guide
How do I see my members' records?
General and Emergency Communications on App
Flags on the App
See all 37 articles
Duplicates
8
Why are there duplicates in ePACT?
How do I fix Duplicates in ePACT? (Two Different Member IDs)
Fixing Duplicates when there is no submitted record. (Parents selected the same child twice)
What if it's not really a duplicate?
Why wasn't a duplicate flagged?
See all 8 articles
Administrator Changes
11
New Group Admin invite features
Changes on the Admin Dashboard
How do I add an admin to a group after they are connected?
How do I remove an admin from a group?
How do I remove an admin from my organization?
See all 11 articles
Sports
1
How do I archive records?
Check In Check Out
Check In/Out for Adults
0
Check In/Out for Organizations
62
How Can I Quickly Answer 'No' To All Health Screening Questions?
Admin App: Check-In Sheet Member Menu
What Do The Different Member Statuses Mean On The App Check In Sheet?
How Do I Review Today's Health Screening Answers for a Member?
Fever Threshold Setting
See all 62 articles
Check In/Out for Families
6
How do I set up by QR code or pre-screen for health and temperature?
Answering my child's Health Screening Questions
Why can I answer/review health screening questions, but I can't add temperature?
My Organization Is Not Using QR Codes. Can I Still Answer My Health Screening Questions?
As a member or a parent, how do I answer health screening and/or temperature questions?
See all 6 articles
Organization Specific Forms
Organization Specific Forms
177
Terrapins Swim Team
City of Woodstock
YMCA of Okanagan
South Delta Rams Football
Camp Erie
See all 177 articles
Security Alerts
Security Alerts
2
Notice of “Email Verification” Phishing Attempt
Do you have an ethical concern you'd like to report to ePACT?
Release Notes & Ideas Portal
September 2020
1
September 10, 2020