Help Center

ePACT for Families 123

• ePACT For Families (A Quick Guide for First-Time Users)
• What is ePACT?
• I received an Emergency Information Request email, what do I do now?
• How do I add to or edit pick-up lists after I’ve shared? (ADD A NEW EMERGENCY OR PICK UP CONTACT)
• How do I edit information after sharing it with an organization?

See all 123 articles

Shared Files 11

• How do I add a shared file ? (When completing a request)
• How do I add a file after I shared my child's record with an organization?
• Why can't I delete a file that I've shared?
• How do I share an existing file with a different organization?
• What type of description should I add for files I upload?

See all 11 articles

Family Video Library 3

• Sharing Your Emergency Information
• Using the FAMILY APP: Health Screening & QR Code - Android Devices
• Using the FAMILY APP: Health Screening & QR Code- Apple Devices

Privacy & Security 12

• I don't remember my password. I need to reset my password.
• Why can't I log in? My password isn't working.
• Would ePACT be available if there were a major disaster in Vancouver?
• Will ePACT ever share my information on my behalf?
• How does ePACT protect my personal information?

See all 12 articles

Girl Guides of Canada 11

• How do I share my record?
• How do I access my unit's records as a Guider?
• Can I use the same account/email I created for SOAR, LEAP or DAWN?
• I share an email with another Guider. Can we both use it to create accounts?
• What if I don't want to use ePACT? I want to continue using paper forms.

See all 11 articles

ePACT For Organizations 145

• Why is my time zone wrong? Can I update the time zone?
• How to do I change the timezone to my local time?
• Can I edit a Member ID?
• Safeguard Added to Bulk Actions (Actions that affect more than 50 records)
• Changes to Disconnect and Revert (less than 50 records selected)

See all 145 articles

Training Webinars Schedule 6

• Webinar Schedule - Fall 2021
• Confirmation of Registration - Group Admin Level 2
• Confirmation of Registration - Group Admin Level 1
• Confirmation of Registration- Organization - Launching for Fall Programs
• Confirmation of Registration - Organization Level 2

See all 6 articles

Video Library 34

• Organization Training Playlist
• Organization & Group Training: User Experience
• Organization Training: Logging in and Accessing Your Dashboard
• Organization Training: Quick Tasks and Updates and Reports
• Organization Training: Activity Log and Archives

See all 34 articles

Waivers & Consents 15

• Creating and Deleting Waivers- How do I add, remove or change a waiver?
• How do I access waivers?
• How do I see which waivers are live?
• How do I preview my waivers?
• Can I edit waivers?

See all 15 articles

Health Screening & Temperature Tracking 15

• COVID-19 Features Video- Scanning QR Code and Viewing Health Screening Answers
• COVID-19 Features Video- User Answers Pre-screening and Accesses QR Code
• COVID-19 Features Video- Settings
• How long are Health screening and/or temperature tracking archived for?
• How many daily health screening questions can I add?

See all 15 articles

ePACT Mobile App 38

• Getting Started: Using the Mobile Admin App
• App Guide
• How do I see my members' records?
• General and Emergency Communications on App
• Flags on the App

See all 38 articles

Duplicates 8

• Why are there duplicates in ePACT?
• How do I fix Duplicates in ePACT? (Two Different Member IDs)
• Fixing Duplicates when there is no submitted record. (Parents selected the same child twice)
• What if it's not really a duplicate?
• Why wasn't a duplicate flagged?

See all 8 articles

Administrator Changes 11

• New Group Admin invite features
• Changes on the Admin Dashboard
• How do I add an admin to a group after they are connected?
• How do I remove an admin from a group?
• How do I remove an admin from my organization?

See all 11 articles

Sports 1

• How do I archive records?

Auto-Archiving 5

• Where Can I See My Auto-Archiving Settings?
• What Happens If I Increase The Amount of Years For Auto-Archiving?
• Does It Cost More To Auto-Archive For Longer?
• What Happens If I Reduce The Amount of Time I Archive Records For?
• Can I Delete All Auto-Archives?

Check In/Out for Adults 0

Check In/Out for Organizations 63

• Check in / Out offline Video
• How Can I Quickly Answer 'No' To All Health Screening Questions?
• Admin App: Check-In Sheet Member Menu
• What Do The Different Member Statuses Mean On The App Check In Sheet?
• How Do I Review Today's Health Screening Answers for a Member?

See all 63 articles

Check In/Out for Families 7

• Family App: Installing on your mobile device
• Answering my child's Health Screening Questions
• How do I set up by QR code or pre-screen for health and temperature?
• Why can I answer/review health screening questions, but I can't add temperature?
• My Organization Is Not Using QR Codes. Can I Still Answer My Health Screening Questions?

See all 7 articles

Offline Check In/Out 0

Organization Specific Forms 205

• Terrapins Swim Team
• City of Woodstock
• YMCA of Okanagan
• South Delta Rams Football
• Camp Erie

See all 205 articles

Surveys 2

• September 10, 2020
• Surveys