Help Center

Security Alerts 1

• Notice of “Email Verification” Phishing Attempt

ePACT for Families 127

• ePACT For Families (A Quick Guide for First-Time Users)
• Sharing Your Emergency Information
• What is ePACT?
• I received an Emergency Information Request email, what do I do now?
• How do I add to or edit pick-up lists after I’ve shared? (ADD A NEW EMERGENCY OR PICK UP CONTACT)

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Privacy & Security 10

• Would ePACT be available if there were a major disaster in Vancouver?
• Will ePACT ever share my information on my behalf?
• How does ePACT protect my personal information?
• Does ePACT have any third-party agreements?
• Can my ex-spouse see this information?

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Girl Guides of Canada 11

• How do I share my record?
• How do I access my unit's records as a Guider?
• Can I use the same account/email I created for SOAR, LEAP or DAWN?
• I share an email with another Guider. Can we both use it to create accounts?
• What if I don't want to use ePACT? I want to continue using paper forms.

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ePACT For Organizations 136

• Safeguard Added to Bulk Actions (Actions that affect more than 50 records)
• Changes to Disconnect and Revert (less than 50 records selected)
• Getting Started: Training Guide for Organizations
• Getting Started: Quick Guide for Group Admins
• Getting Started: Group Administrator Webinar

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Training / Webinars Schedule 2

• Webinar: Organization Refresher Training for Sports 2020
• Webinar: Organization Refresher Training August-September 2020

Health Screening & Temperature Tracking 12

• How long are Health screening and/or temperature tracking archived for?
• How many daily health screening questions can I add?
• Is there a video that shows how Health Screening/Temperature Tracking works?
• I can't see the health screening questions on my device.
• Health Screening Tool Admin Guide

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Check In Check Out Feature for Organizations 54

• How Do I Refresh a Sheet that Another Administrator is Also Updating?
• Syncing Sheets with Groups AFTER you've started to use it
• How to Set Up Your Check In/Out QR Code on Android Devices
• Contactless: What if I Have Some Suggestions to Improve This Feature?
• Contactless: What if Parents Do not Want to Use a QR Code?

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Video Library 33

• Organization Training Playlist
• Organization & Group Training: User Experience
• Organization Training: Logging in and Accessing Your Dashboard
• Organization Training: Quick Tasks and Updates and Reports
• Organization Training: Activity Log and Archives

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ePACT Mobile App 36

• Getting Started: Using the Mobile Admin App
• App Guide
• How do I see my members' records?
• General and Emergency Communications on App
• Flags on the App

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Duplicates 7

• How do I fix Duplicates in ePACT?
• Why are there duplicates in ePACT?
• What if it's not really a duplicate?
• Why wasn't a duplicate flagged?
• Why is there a duplicate and the other record is in Reconfirmation Required status?

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Administrator Changes 11

• New Group Admin invite features
• Changes on the Admin Dashboard
• How do I add an admin to a group after they are connected?
• How do I remove an admin from a group?
• How do I remove an admin from my organization?

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Sports 1

• How do I archive records?

Organization Specific Forms 170

• Terrapins Swim Team
• City of Woodstock
• YMCA of Okanagan
• South Delta Rams Football
• Camp Erie

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September 2020 1

• September 10, 2020