Help Center

ePACT for Families 114

• ePACT For Families (A Quick Guide for First-Time Users)
• What is ePACT?
• I received an Emergency Information Request email, what do I do now?
• How do I add to or edit contacts after I’ve shared? (A new Emergency or Pick Up Contact)
• How do I edit information after sharing it with an organization?

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Shared Files 11

• How do I add a file after I shared my child's record with an organization?
• Why can't I delete a file that I've shared?
• How do I share an existing file with a different organization?
• What type of description should I add for files I upload?
• Can I download a copy of the file I uploaded?

View all 11

Privacy & Security 12

• I don't remember my password. I need to reset my password.
• Why can't I log in? My password isn't working.
• Will ePACT ever share my information on my behalf?
• How does ePACT protect my personal information?
• Does ePACT have any third-party agreements?

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Girl Guides of Canada 7

• How do I access my unit's records as a Guider?
• Can I use the same account/email I created for SOAR, LEAP or DAWN?
• I share an email with another Guider. Can we both use it to create accounts?
• What if I don't want to use ePACT? I want to continue using paper forms.
• Can I use the same ePACT account for my child and as a Guider/group administrator?

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ePACT For Organizations 140

• How to do I change the timezone to my local time?
• Can I edit a Member ID?
• Safeguard Added to Bulk Actions (Actions that affect more than 50 records)
• Getting Started: Training Guide for Organizations
• Getting Started: Quick Guide for Group Admins

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Video Library 10

• Reconfirming Your Record- Why and how do I reconfirm my child or my record?
• Customer Success Stories: YMCA of Greater Vancouver
• Customer Success Stories: BC Ride to Cancer Conquer
• Customer Success Stories: North Shore Girls Soccer Club
• Customer Success Stories: Port Moody Minor Hockey Association

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Waivers & Consents 15

• Creating and Deleting Waivers- How do I add, remove or change a waiver?
• How do I access waivers?
• How do I see which waivers are live?
• How do I preview my waivers?
• Can I edit waivers?

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Health Screening & Temperature Tracking 14

• COVID-19 Features Video- Scanning QR Code and Viewing Health Screening Answers
• COVID-19 Features Video- User Answers Pre-screening and Accesses QR Code
• COVID-19 Features Video- Settings
• How long are Health screening and/or temperature tracking archived for?
• How many daily health screening questions can I add?

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ePACT Mobile App 32

• Getting Started: Download the App and the ePACT Admin App Guide
• How do I update member records and see my members' information?
• General and Emergency Communications on App
• Flags on the App
• How do I log into ePACT when offline/no connectivity/no wifi?

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Duplicates 3

• For Admins - User Error Duplicates: How do I fix Duplicates Caused by User Error in ePACT?
• For Admins - Registration System Duplicates - How Do I Fix Duplicates with Two Different Member ID's for the Same Member?
• For Families - Duplicates Caused By User Error

ePACT Administrator Tab 10

• Group Administrator Permissions
• The ePACT Administrators Tab
• How do I add an admin to a group if they are already connected to my organization?
• How do I remove an admin from my organization?
• Can I upload Org and Group admins together?

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Sports 1

• How do I archive records?

Auto-Archiving 5

• Where Can I See My Auto-Archiving Settings?
• What Happens If I Increase The Amount of Years For Auto-Archiving?
• Does It Cost More To Auto-Archive For Longer?
• What Happens If I Reduce The Amount of Time I Archive Records For?
• Can I Delete All Auto-Archives?

Check In/Out (CICO) for Organizations 56

• Check-in-Check-Out Sheet: Filtering/Sorting Members
• How Can I Quickly Answer 'No' To All Health Screening Questions?
• Admin App: Check-In Sheet Member Menu
• What Do The Different Member Statuses Mean On The App Check In Sheet?
• How Do I Review Today's Health Screening Answers for a Member?

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Check In/Out for Families 7

• Family App: Installing on your mobile device
• Answering my child's Health Screening Questions
• How do I set up by QR code or pre-screen for health and temperature?
• Why can I answer/review health screening questions, but I can't add temperature?
• My Organization Is Not Using QR Codes. Can I Still Answer My Health Screening Questions?

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Organization Specific Forms 195

• Terrapins Swim Team
• YMCA of Southern Interior BC
• Woodridge Park District
• South Windsor Camps
• Village of Orland Park Forms

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Release Notes & Ideas Board 1

• ePACT Release Notes