Help Center

ePACT for Families 119

• ePACT For Families (A Quick Guide for First-Time Users)
• What is ePACT?
• I received an Emergency Information Request email, what do I do now?
• How do I add to or edit pick-up lists after I’ve shared? (ADD A NEW EMERGENCY OR PICK UP CONTACT)
• How do I edit information after sharing it with an organization?

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Shared Files 11

• How do I add a file after I shared my child's record with an organization?
• Why can't I delete a file that I've shared?
• How do I share an existing file with a different organization?
• What type of description should I add for files I upload?
• Can I download a copy of the file I uploaded?

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Family Video Library 2

• Using the FAMILY APP: Health Screening & QR Code - Android Devices
• Using the FAMILY APP: Health Screening & QR Code- Apple Devices

Privacy & Security 12

• I don't remember my password. I need to reset my password.
• Why can't I log in? My password isn't working.
• Would ePACT be available if there were a major disaster in Vancouver?
• Will ePACT ever share my information on my behalf?
• How does ePACT protect my personal information?

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Girl Guides of Canada 9

• How do I complete & share my record?
• How do I access my unit's records as a Guider?
• I share an email with another Guider. Can we both use it to create accounts?
• Can I use the same ePACT account for my child and as a Guider/group administrator?
• What do I do if I'm added as a Guider to the wrong unit?

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