Duplicates

Why are there duplicates in ePACT?
There are 2 possible reasons- either there is two or more profiles in your registration system for the same child OR the parent accidentally selected the...
Thu, 17 Dec, 2020 at 12:49 PM
How do I fix Duplicates in ePACT? (Two Different Member IDs)
Why are there duplicates in ePACT? Click here for more info Duplicates can occur if there are multiple records in your registration system or if a p...
Thu, 17 Dec, 2020 at 12:47 PM
Fixing Duplicates when there is no submitted record. (Parents selected the same child twice)
This happens when a parent accidentally selects the same child more than once for the same organization, submitting information for one or more sibling all ...
Thu, 17 Dec, 2020 at 12:41 PM
What if it's not really a duplicate?
Parents occasionally make mistakes and will select the wrong child, so it's not really a duplicate.  You will be able to see this as the records will ...
Thu, 17 Dec, 2020 at 12:50 PM
Why wasn't a duplicate flagged?
ePACT identifies duplicates based on parent action. We only know it's a duplicate if a parent re-selects the same child when they get a new request. It...
Wed, 25 Mar, 2020 at 12:45 PM
Why is there a duplicate and the other record is in Reconfirmation Required status?
ePACT determines duplicates based on parent's actions. If they re-select an existing member, we assume this is a duplicate and we flag it and then simp...
Wed, 25 Mar, 2020 at 12:46 PM
Will this work when using new registration systems?
Not yet- but that's coming! Currently, you need to use the Member ID for the existing Submitted Record as we flag the most recent request as the duplic...
Wed, 25 Mar, 2020 at 12:46 PM
What if I need to use the Duplicate Member ID?
If you opt to keep the Member ID of the Duplicate record- you'll need to update this on ePACT.  1. Click on the Edit icon for the DUPLICATE rec...
Thu, 17 Dec, 2020 at 12:52 PM