Duplicates

How do I fix Duplicates in ePACT?
Why are there duplicates in ePACT? Click here for more info How do I fix them? ePACT will identify possible duplicates, allowing parents (or ...
Wed, 25 Mar, 2020 at 12:44 PM
Why are there duplicates in ePACT?
Why are there duplicates in ePACT? Every member in ePACT is identified according to a unique Member ID. Occasionally, parents (or organizations) might a...
Wed, 25 Mar, 2020 at 12:42 PM
What if it's not really a duplicate?
Parents occasionally make mistakes and will select the wrong child, so it's not really a duplicate.  You will be able to see this as the records will ...
Wed, 25 Mar, 2020 at 12:45 PM
Why wasn't a duplicate flagged?
ePACT identifies duplicates based on parent action. We only know it's a duplicate if a parent re-selects the same child when they get a new request. It...
Wed, 25 Mar, 2020 at 12:45 PM
Why is there a duplicate and the other record is in Reconfirmation Required status?
ePACT determines duplicates based on parent's actions. If they re-select an existing member, we assume this is a duplicate and we flag it and then simp...
Wed, 25 Mar, 2020 at 12:46 PM
Will this work when using new registration systems?
Not yet- but that's coming! Currently, you need to use the Member ID for the existing Submitted Record as we flag the most recent request as the duplic...
Wed, 25 Mar, 2020 at 12:46 PM
What if I need to use the Duplicate Member ID?
Please contact us at help@epactnetwork.com and we'll be able to update this for you. In a future phase of this project, you will be able to choose whic...
Wed, 25 Mar, 2020 at 12:46 PM