Privacy & Security

I don't remember my password. I need to reset my password.
Please ensure you are trying to log into and not our help portal: 1. Please check you are entering the correc...
Tue, 29 Jun, 2021 at 9:21 AM
Why can't I log in? My password isn't working.
First, please make sure you are trying to log in to and not our help portal site. Second, please check that yo...
Thu, 20 Apr, 2023 at 12:37 PM
Would ePACT be available if there were a major disaster in Vancouver?
Yes, ePACT has several contingency plans to ensure access during a local emergency. In fact, ePACT has a new emergency environment set up in Toronto that we ...
Fri, 1 Nov, 2019 at 12:33 AM
Will ePACT ever share my information on my behalf?
Anyone that joins ePACT owns the information they add to their account. ePACT does not use this information, but simply provides secure online storage and co...
Fri, 1 Nov, 2019 at 12:33 AM
How does ePACT protect my personal information?
Data security is ePACT’s highest priority. The ePACT network uses industry best practice encryption and security standards to ensure the highest quality dat...
Sun, 13 Dec, 2020 at 3:39 PM
Does ePACT have any third-party agreements?
No, ePACT does not not have any third party agreements and does not share any information with third parties.
Fri, 1 Nov, 2019 at 12:33 AM
Can my ex-spouse see this information?
If you and your ex-spouse share a dependent, then they will be able to see your basic contact information.  Please contact ePACT for more information about ...
Fri, 1 Nov, 2019 at 12:33 AM
How is using ePACT better than paper forms?
There is often a misconception that paper is more secure and easier to manage for organizations. But this simply is not true. Paper forms can easily be mish...
Mon, 22 Feb, 2021 at 8:51 AM
Where is the information stored?
ePACT has data centers in Canada and the USA. Data is also backed-up to same-country data centers to ensure complete data protection in case of a large-scal...
Wed, 14 Feb, 2024 at 3:21 PM
What if I don’t want to share certain information?
Fields marked with an asterisk (*) mean that your organization requires this information and therefore, it is mandatory.  Similar to filling out paper form...
Thu, 23 Jul, 2020 at 12:46 PM