Help Center

ePACT for Families 88

• What is ePACT?
• How do I edit information or contacts after sharing it with an organization?
• How can I verify my mobile number to receive text messages from my organization?
• How do I go back to my/my child's form after accepting the invitation?
• How do I delete my account?

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Shared Files 9

• How do I add a shared file ? (When completing a request)
• How do I add a file after I shared my child's record with an organization?
• Why can't I delete a file that I've shared?
• How do I share an existing file with a different organization?
• What type of description should I add for files I upload?

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Privacy & Security 9

• Will ePACT ever share my information on my behalf?
• How does ePACT protect and use my personal information?
• Does ePACT have any third-party agreements?
• Can my ex-spouse see this information?
• How is using ePACT better than paper forms?

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ePACT For Organizations 135

• How to do I change the timezone to my local time?
• Safeguard Added to Bulk Actions (Actions that affect more than 50 records)
• Getting Started: Training Guide for Organizations
• Getting Started: Quick Guide for Group Admins
• I administer several groups, how do I view them separately?

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Waivers & Consents 7

• Creating and Deleting Waivers- How do I add, remove or change a waiver?
• How do I access and preview waivers?
• I need to update a published waiver. How do I do this?
• I need a legal review of my waivers, how do I do this without publishing?
• Why should I archive records before making changes?

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Health Screening & Temperature Tracking 4

• Can I turn off the health screening questions when no longer needed?
• Can I search the Check in Check Out archive for answers to health screening questions?
• How do members answer health screening questions?
• What type of questions can I add to the health screening questions?

ePACT Mobile App 29

• Getting Started: Download the App and the ePACT Admin App Guide
• How do I update member records and see my members' information?
• General and Emergency Communications on App
• Flags on the App
• How do I log into ePACT when offline/no connectivity/no wifi? What is Quick Login?

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Duplicates 3

• For Admins - User Error Duplicates: How do I fix Duplicates Caused by User Error in ePACT?
• For Admins - Registration System Duplicates - How Do I Fix Duplicates with Two Different Member ID's for the Same Member?
• For Families - Duplicates Caused By User Error

ePACT Administrator Tab 6

• The ePACT Administrators Tab
• How do I add an admin to a group if they are already connected to my organization?
• Can I upload Org and Group admins together?
• Why does it have a dash in the Connected column?
• I am a Group Admin, when I try to view my organization nothing happens. What's going on?

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Customer Success Stories 7

• Customer Success Stories: South Delta Minor Hockey Association
• Customer Success Stories: Sunshine Coast Minor Hockey Association
• Customer Success Stories: Southern Straits Sailing Race
• Customer Success Stories: Port Moody Minor Hockey Association
• Customer Success Stories: North Shore Girls Soccer Club

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Auto-Archiving 3

• Where Can I See My Auto-Archiving Settings?
• What Happens If I Increase Or Reduce The Amount of Years For Auto-Archiving?
• Can I Delete All Auto-Archives?

Check In/Out (CICO) for Organizations 36

• Check-in-Check-Out Sheet: Filtering/Sorting Members
• How Can I Quickly Answer 'No' To All Health Screening Questions?
• Admin App: Check-In Sheet Member Menu
• What Do The Different Member Statuses Mean On The App Check In Sheet?
• How Do I Review Today's Health Screening Answers for a Member?

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Check In/Out for Families 2

• Family App: Installing on your mobile device
• As a member or a parent, how do I answer health screening and/or temperature questions?

Organization Specific Forms 179

• Terrapins Swim Team
• YMCA of Southern Interior BC
• Woodridge Park District
• South Windsor Camps
• Village of Orland Park Forms

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Release Notes & Ideas Board 1

• ePACT Release Notes