Help Center

ePACT for Families 119

• ePACT For Families (A Quick Guide for First-Time Users)
• What is ePACT?
• I received an Emergency Information Request email, what do I do now?
• How do I add to or edit pick-up lists after I’ve shared? (ADD A NEW EMERGENCY OR PICK UP CONTACT)
• How do I edit information after sharing it with an organization?

View all 119

Shared Files 11

• How do I add a file after I shared my child's record with an organization?
• Why can't I delete a file that I've shared?
• How do I share an existing file with a different organization?
• What type of description should I add for files I upload?
• Can I download a copy of the file I uploaded?

View all 11

Family Video Library 2

• Using the FAMILY APP: Health Screening & QR Code - Android Devices
• Using the FAMILY APP: Health Screening & QR Code- Apple Devices

Privacy & Security 12

• I don't remember my password. I need to reset my password.
• Why can't I log in? My password isn't working.
• Would ePACT be available if there were a major disaster in Vancouver?
• Will ePACT ever share my information on my behalf?
• How does ePACT protect my personal information?

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Girl Guides of Canada 9

• How do I complete & share my record?
• How do I access my unit's records as a Guider?
• I share an email with another Guider. Can we both use it to create accounts?
• Can I use the same ePACT account for my child and as a Guider/group administrator?
• What do I do if I'm added as a Guider to the wrong unit?

View all 9

ePACT For Organizations 151

• Why is my time zone wrong? Can I update the time zone?
• How to do I change the timezone to my local time?
• Can I edit a Member ID?
• Safeguard Added to Bulk Actions (Actions that affect more than 50 records)
• Changes to Disconnect and Revert (less than 50 records selected)

View all 151

Training Webinars Schedule 3

• ePACT Refresher Training Webinars
• Confirmation of Registration - Group Admin Refresher Training
• Confirmation of Registration - Organizational Admin Refresher Training

Video Library 32

• Organization Training Playlist
• Organization & Group Training: User Experience
• Organization Training: Logging in and Accessing Your Dashboard
• Organization Training: Quick Tasks and Updates and Reports
• Organization Training: Activity Log and Archives

View all 32

Waivers & Consents 15

• Creating and Deleting Waivers- How do I add, remove or change a waiver?
• How do I access waivers?
• How do I see which waivers are live?
• How do I preview my waivers?
• Can I edit waivers?

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Health Screening & Temperature Tracking 15

• COVID-19 Features Video- Scanning QR Code and Viewing Health Screening Answers
• COVID-19 Features Video- User Answers Pre-screening and Accesses QR Code
• COVID-19 Features Video- Settings
• How long are Health screening and/or temperature tracking archived for?
• How many daily health screening questions can I add?

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ePACT Mobile App 39

• Video - Getting Started: Using the Mobile Admin App
• Getting Started: Download the App and the ePACT Admin App Guide
• How do I update member records and see my members' information?
• General and Emergency Communications on App
• Flags on the App

View all 39

Duplicates 8

• Why are there duplicates in ePACT?
• How do I fix Duplicates in ePACT? (Two Different Member IDs)
• Fixing Duplicates when there is no submitted record. (Parents selected the same child twice)
• What if it's not really a duplicate?
• Why wasn't a duplicate flagged?

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ePACT Administrator Tab 11

• Group Administrator Permissions
• The ePACT Administrators Tab
• How do I add an admin to a group if they are already connected to my organization?
• How do I remove an admin from a group?
• How do I remove an admin from my organization?

View all 11

Sports 1

• How do I archive records?

Auto-Archiving 5

• Where Can I See My Auto-Archiving Settings?
• What Happens If I Increase The Amount of Years For Auto-Archiving?
• Does It Cost More To Auto-Archive For Longer?
• What Happens If I Reduce The Amount of Time I Archive Records For?
• Can I Delete All Auto-Archives?

Check In/Out for Adults 0

Check In/Out (CICO) for Organizations 61

• Check-in-Check-Out Sheet: Filtering/Sorting Members
• Check in / Out offline Video
• How Can I Quickly Answer 'No' To All Health Screening Questions?
• Admin App: Check-In Sheet Member Menu
• What Do The Different Member Statuses Mean On The App Check In Sheet?

View all 61

Check In/Out for Families 7

• Family App: Installing on your mobile device
• Answering my child's Health Screening Questions
• How do I set up by QR code or pre-screen for health and temperature?
• Why can I answer/review health screening questions, but I can't add temperature?
• My Organization Is Not Using QR Codes. Can I Still Answer My Health Screening Questions?

View all 7

Offline Check In/Out 0

Organization Specific Forms 310

• Terrapins Swim Team
• City of Woodstock
• YMCA of Southern Interior BC
• South Delta Rams Football
• Camp Erie

View all 310

Release Notes & Ideas Board 2

• ePACT Release Notes
• ePACT Enhancement Requests & Feedback