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Knowledge base
My Personal ePACT
ePACT for Families
119
ePACT For Families (A Quick Guide for First-Time Users)
What is ePACT?
I received an Emergency Information Request email, what do I do now?
How do I add to or edit pick-up lists after I’ve shared? (ADD A NEW EMERGENCY OR PICK UP CONTACT)
How do I edit information after sharing it with an organization?
View all 119
Shared Files
11
How do I add a file after I shared my child's record with an organization?
Why can't I delete a file that I've shared?
How do I share an existing file with a different organization?
What type of description should I add for files I upload?
Can I download a copy of the file I uploaded?
View all 11
Family Video Library
2
Using the FAMILY APP: Health Screening & QR Code - Android Devices
Using the FAMILY APP: Health Screening & QR Code- Apple Devices
Privacy & Security
12
I don't remember my password. I need to reset my password.
Why can't I log in? My password isn't working.
Would ePACT be available if there were a major disaster in Vancouver?
Will ePACT ever share my information on my behalf?
How does ePACT protect my personal information?
View all 12
Girl Guides of Canada
9
How do I complete & share my record?
How do I access my unit's records as a Guider?
I share an email with another Guider. Can we both use it to create accounts?
Can I use the same ePACT account for my child and as a Guider/group administrator?
What do I do if I'm added as a Guider to the wrong unit?
View all 9
ePACT for Administrators
ePACT For Organizations
150
Why is my time zone wrong? Can I update the time zone?
How to do I change the timezone to my local time?
Can I edit a Member ID?
Safeguard Added to Bulk Actions (Actions that affect more than 50 records)
Changes to Disconnect and Revert (less than 50 records selected)
View all 150
Training Webinars Schedule
3
ePACT Refresher Training Webinars
Confirmation of Registration - Group Admin Refresher Training
Confirmation of Registration - Organizational Admin Refresher Training
Video Library
32
Organization Training Playlist
Organization & Group Training: User Experience
Organization Training: Logging in and Accessing Your Dashboard
Organization Training: Quick Tasks and Updates and Reports
Organization Training: Activity Log and Archives
View all 32
Waivers & Consents
15
Creating and Deleting Waivers- How do I add, remove or change a waiver?
How do I access waivers?
How do I see which waivers are live?
How do I preview my waivers?
Can I edit waivers?
View all 15
Health Screening & Temperature Tracking
15
COVID-19 Features Video- Scanning QR Code and Viewing Health Screening Answers
COVID-19 Features Video- User Answers Pre-screening and Accesses QR Code
COVID-19 Features Video- Settings
How long are Health screening and/or temperature tracking archived for?
How many daily health screening questions can I add?
View all 15
ePACT Mobile App
39
Video - Getting Started: Using the Mobile Admin App
Getting Started: Download the App and the ePACT Admin App Guide
How do I update member records and see my members' information?
General and Emergency Communications on App
Flags on the App
View all 39
Duplicates
8
Why are there duplicates in ePACT?
How do I fix Duplicates in ePACT? (Two Different Member IDs)
Fixing Duplicates when there is no submitted record. (Parents selected the same child twice)
What if it's not really a duplicate?
Why wasn't a duplicate flagged?
View all 8
ePACT Administrator Tab
11
Group Administrator Permissions
The ePACT Administrators Tab
How do I add an admin to a group if they are already connected to my organization?
How do I remove an admin from a group?
How do I remove an admin from my organization?
View all 11
Sports
1
How do I archive records?
Auto-Archiving
5
Where Can I See My Auto-Archiving Settings?
What Happens If I Increase The Amount of Years For Auto-Archiving?
Does It Cost More To Auto-Archive For Longer?
What Happens If I Reduce The Amount of Time I Archive Records For?
Can I Delete All Auto-Archives?
Check In Check Out
Check In/Out for Adults
0
Check In/Out (CICO) for Organizations
60
Check-in-Check-Out Sheet: Filtering/Sorting Members
Check in / Out offline Video
How Can I Quickly Answer 'No' To All Health Screening Questions?
Admin App: Check-In Sheet Member Menu
What Do The Different Member Statuses Mean On The App Check In Sheet?
View all 60
Check In/Out for Families
7
Family App: Installing on your mobile device
Answering my child's Health Screening Questions
How do I set up by QR code or pre-screen for health and temperature?
Why can I answer/review health screening questions, but I can't add temperature?
My Organization Is Not Using QR Codes. Can I Still Answer My Health Screening Questions?
View all 7
Offline Check In/Out
0
Organization Specific Forms
Organization Specific Forms
310
Terrapins Swim Team
City of Woodstock
YMCA of Southern Interior BC
South Delta Rams Football
Camp Erie
View all 310
ePACT Features and Feedback
Release Notes & Ideas Board
2
ePACT Release Notes
ePACT Enhancement Requests & Feedback