Help Center

When enabled, users can upload:   Allergy Plan Medication Instructions Special Medical Needs Behavioral Plan Insurance Documents Doctors R...

Our system will let you import records with no email addresses, but consequently, you will be unable to communicate with the member until you add one.  I...

Some members may be worried about putting their personal and medical information online for security or privacy reasons. You can assure them ePACT's s...

You can export a list in spreadsheet format (.xlsx) by clicking on Select All, More Actions, then Export List. Hint: use the Advanced Search and Filter f...

Yes. To do this, CLICK HERE to follow the steps to Archive your records.  Once done you can SAVE this PDF by selecting the save option when prompted on ...

Download the document below to help make the most of your ePACT experience. These best practices will help you have a successful onboard and a great season ...

Yes, parents can add their initials and e-signature to your waivers. Your view will show the following: Name of the Account Holder Email of the Account H...

With ePACT, you can rest assure that the minute they update their information, you have access to their most recent record. You can easily check when they l...

To speed up certain actions in our system, we process them in the background, as a result, you may occasionally see a yellow warning on the dashboard alerti...

If your member has a red flag next to their name on the dashboard, it means that an important medical condition has been flagged in their record. I...