Help Center

Messages sent to your members through ePACT will not violate CASL (Canada's Anti-Spam Legislation) as ePACT is a tool, much like Gmail or Skype. As long...

If you are unable to answer a member's question, please have them contact ePACT by emailing us at help@epactnetwork.com or by calling us at 1.855.773.72...

A reconfirmation request prompts your members to confirm that their information is still up to date. They can verify that their contact information and medi...

If your organization or group administrators were invited to ePACT but haven’t accepted their role yet, you can easily send them reminders through the syste...

Once your administrators have been added (either manually one at a time or in with a spreadsheet upload, for help with this process please refer here), be s...

Removing an organization or group administrator will eliminate their access to member records immediately. To remove an administrator: 1) Go to the A...

You can use ePACT to send general or emergency messages to your administrators:  Go to the Administrators Tab Check off the administrator(s) you would l...

To send a voice message to members, please follow these steps.   1. Select the members who you would like to contact and click Message Members.  2. In the...

To manually add an administrator, follow the instructions below. If you wish to upload your admins using a spreadsheet, please see How do I add administrato...

 Edit: Change basic contact information, such as email. View: Quick-view a member's emergency record without downloading a copy. Comment: Lea...