Help Center

While on the All Member Records tab, select the member or members you need to remove. Click on More Actions > Remove from Groups. Select the co...

When a member record is unlinked, this means the member has chosen to disconnect themselves from your organization. Their record will likely then be moved f...

If you haven't received an administrator invite, please check your Spam or Junk folders. If you are using Gmail or Outlook, please also check your Socia...

Yes, our system will let you import records with no email addresses, but consequently you will be unable to communicate with the member until you add one. ...

Any replies to invites, reminders, reconfirm notices', or general or emergency messages go directly to the admin who sent them. If the message was ...

Yes! If you know the names of the groups you would like to create, list them in the groups column in your initial spreadsheet upload. Members will then show...

Please use the following steps to upload a spreadsheet of your administrators. 1. Create a spreadsheet file (.csv, .xls, or .xlsx). You might be able to ex...

Please see this help article for further information, including the definition, of Filterable and Alertable items in ePACT: How can items be filterable and/...

A waiver is something you must agree to in order to participate. For example, a common waiver is the release of information to medical personnel in an emerg...

If the member record has a status of "To be Invited", then that member has never been communicated with via the ePACT system. For all other sta...