ePACT for Families

My spouse and I only have one email address. Why can't we both use it?
Our system is designed so that each adult user must have their own email address. If you share an email address and want to add your spouse, please check of...
Fri, 1 Nov, 2019 at 12:38 AM
What is that little green circle next to people on my ePACT page?
This circle indicates that they also have an ePACT account. This means that they are responsible for their own information, and if they make any updates, it...
Fri, 1 Nov, 2019 at 12:38 AM
Why is my dependent listed twice in My Household?
This may have happened when you connected your emergency information with your spouse's account, if both of you entered emergency information for the s...
Thu, 14 Nov, 2019 at 1:31 PM
How do I edit my own information?
To edit your own information, please :        1. Click on your name and on 'Personal Profile'.      2. Click the 'Add to or edit...
Fri, 1 Nov, 2019 at 12:38 AM
I got a “5 uh oh” message with a picture of a dog.
Try refreshing your browser. For security reasons, our site re-sets if inactive for 20 minutes. If refreshing doesn't help, please contact ePACT for fu...
Fri, 1 Nov, 2019 at 12:38 AM
How do I add or upload a file or document for an organization AFTER I shared the record?
Many organizations require a third party form be downloaded and signed and then uploaded. For example, your organization may require you to provide an immun...
Sun, 21 Feb, 2021 at 1:03 PM
How do I add concussion history to my record?
Your organization may have chosen a basic checkbox that asks about head injuries (including concussions). If you indicate "yes", then you will be...
Fri, 1 Nov, 2019 at 12:38 AM
How can I delete a document I uploaded to my child's record?
In order to delete a document that you had uploaded on your child's record, please follow the simple steps outlined below: 1. Click on the child that...
Fri, 1 Nov, 2019 at 12:38 AM
How can I add a Household member to my account? - Communities
If you would like to add a Household Member to your ePACT account and connect them to your community to receive alerts, please follow the steps below.  ...
Fri, 1 Nov, 2019 at 12:38 AM
How do I go back to the form to upload a record?
On your My ePACT page, click on your name or the name of the dependent that you would like to share information for, and then the name of the organization th...
Fri, 1 Nov, 2019 at 12:38 AM