ePACT for Families

Why do you require additional health insurance information if we are Canadians?
This section is for international users. Canadians can also use this space to add any extended health plans that cover their dependents.  
Thu, 14 Nov, 2019 at 11:53 AM
Why must I provide detailed medical history information about my dependent?
This is information required by the organization, and not ePACT. For more information, please contact the organizations that invited you to use ePACT direct...
Fri, 1 Nov, 2019 at 12:36 AM
What type of emergencies can ePACT be used for?
Emergencies happen every day, and ePACT can be used in any emergency situation – big or small. Here are just a few examples of how ePACT can help in a crisi...
Fri, 1 Nov, 2019 at 12:36 AM
How do I change my password?
To change your password, follow these steps:   1. Log into your ePACT account.   2. Click on your name in the top right hand corner, then click Acco...
Fri, 1 Nov, 2019 at 12:36 AM
Can I accept an invite using a different email address?
No, you MUST use the email address that received the ePACT invitation to log in/create your ePACT account. The email address that received the ePACT inv...
Thu, 4 Jul, 2024 at 2:15 PM
How do I change my email?
If you have already created an account and would like to change your email address, follow these steps: 1. Log into your ePACT account using the initial a...
Fri, 1 Nov, 2019 at 12:36 AM
How do I remove an emergency contact?
If you would like to remove an emergency contact and they have not created an account or do not have an email, follow these steps: 1. From your My ePACT ho...
Thu, 14 Nov, 2019 at 11:41 AM
What does 'skip email' do?
When you add an emergency contact and include their email address, they will receive an email invite to connect to you through ePACT. Once they accept this ...
Fri, 1 Nov, 2019 at 12:37 AM
Why can't I edit my emergency contact's information?
If there is a green icon visible on your emergency contact's name, then they have already created their own ePACT account. This means that they now ow...
Fri, 1 Nov, 2019 at 12:37 AM
Can I add emergency contacts who have no email addresses?
If your emergency contact doesn't have an email address, check off Skip email by the email field. You will still need to enter in a telephone number. Don...
Fri, 1 Nov, 2019 at 12:37 AM