ePACT for Families

Why did I get a notice to reconfirm when I just completed this record a few months ago?
If your organization added a new waiver, added a new field that is required, or is starting a new session, they will have sent you a notice to re-confirm yo...
Thu, 5 Dec, 2024 at 9:57 AM
I completed my emergency information. Why am I still getting reminders?
If you received a reminder, then some information is missing from your ePACT record or you haven’t clicked the SUBMIT button to send us the information.   ...
Fri, 13 Feb, 2026 at 3:22 PM
My profile on My ePACT page is doubled. What should I do? (Doubled profiles)
The correct one is the one with "Me" under your name. Click on the incorrect one (may be labelled as Household Member or Dependent) and select Pe...
Thu, 5 Dec, 2024 at 10:48 AM
My spouse and I only have one email address. Why can't we both use it?
Our system is designed so that each adult user must have their own email address. If you share an email address and want to add your spouse, please checkmar...
Thu, 5 Dec, 2024 at 10:49 AM
What is that little green circle next to people on my ePACT page?
This circle indicates that they also have an ePACT account. This means that they are responsible for their own information, and if they make any updates, it...
Thu, 5 Dec, 2024 at 10:50 AM
Why is my dependent listed twice in My Household?
This may have happened when you connected your emergency information with your spouse's account, if both of you entered emergency information for the sa...
Thu, 5 Dec, 2024 at 11:16 AM
How do I edit my own information?
To edit your own information, please :        1. Click on your name and on 'Personal Profile'.      2. Click the 'Add to or edit...
Thu, 5 Dec, 2024 at 11:23 AM
I got a “5 uh oh” message with a picture of a dog.
Try refreshing your browser. For security reasons, our site re-sets if inactive for 20 minutes. If refreshing doesn't help, please contact ePACT for fur...
Thu, 5 Dec, 2024 at 1:11 PM
How do I add concussion history to my record?
Your organization may have chosen a basic checkbox that asks about head injuries (including concussions). If you indicate "yes", then you will be ...
Thu, 5 Dec, 2024 at 1:24 PM
How can I delete a document I uploaded to my child's record?
To delete a document that you had uploaded to your child's record, please follow the simple steps outlined below: PLEASE NOTE - You can only delete ...
Thu, 5 Dec, 2024 at 2:40 PM