ePACT For Organizations

What parameters can I use to search or filter members of my organization?
Admins can search for members in the search bar by the following:   First name Last name Email address Member ID They can also sort by clicking or d...
Wed, 13 Nov, 2019 at 12:33 PM
What's the difference between a waiver and a consent?
A waiver is something you must agree to in order to participate. For example, a common waiver is the release of information to medical personnel in an emerg...
Wed, 13 Nov, 2019 at 12:34 PM
How can I tell when the last communication with a user was?
If the member record has a status of "To be Invited", then that member has never been communicated with via the ePACT system. For all other sta...
Wed, 13 Nov, 2019 at 12:43 PM
How do I send SMS messages to my members?
If you have chosen to enable this module for your organization, you will be able to send SMS messages to any of your members who have verified their mobile ...
Wed, 13 Nov, 2019 at 12:45 PM
Will sending messages through ePACT violate Canadian Anti-Spam Legislation?
Messages sent to your members through ePACT will not violate CASL (Canada's Anti-Spam Legislation). ePACT is a tool, much like Gmail or Skype. As long ...
Wed, 13 Nov, 2019 at 12:51 PM
What if I can’t answer a member’s question?
If you are unable to answer a member's question, please ask them to contact ePACT either by calling us at 1.855.773.7228, or by emailing us at help@epa...
Wed, 13 Nov, 2019 at 12:54 PM
How can I view my member's emergency contacts?
To view a member's emergency contacts, please click on the  icon under Actions. This will open their emergency record. At the bottom, under "Other...
Wed, 13 Nov, 2019 at 12:59 PM
How do I invite an organization administrator?
Once your organization administrators have been added (either manually or with a spreadsheet upload), be sure to invite them to the system so they can accep...
Wed, 13 Nov, 2019 at 1:00 PM
Sending a reconfirmation request to my members: How and Why?
A reconfirmation request prompts your members to confirm that their information is still up to date. They can verify that their contact information and medi...
Wed, 13 Nov, 2019 at 1:01 PM
How do I send reminders to administrators?
If your organization or group administrators were invited to ePACT but haven’t accepted their role yet, you can easily send them reminders through the syste...
Wed, 13 Nov, 2019 at 1:03 PM