ePACT For Organizations

How do I remove multiple members from a group?
While on the All Member Records tab, select the member or members you need to remove. Click on More Actions > Remove from Groups. Select the co...
Wed, 13 Nov, 2019 at 11:47 AM
What does it mean when a record is unlinked?
When a member record is unlinked, this means the member has chosen to disconnect themselves from your organization. Their record will likely then be moved f...
Wed, 13 Nov, 2019 at 11:48 AM
How does Roll Call work?
A roll call is when you send some or all your members a SMS text message that requires them to respond. In order to be able to receive these messages, membe...
Wed, 13 Nov, 2019 at 11:51 AM
Do you have a roll call feature?
Yes, this feature is available. Roll call allows you to select certain members and send them a SMS text message that requires them to respond. Their respons...
Wed, 13 Nov, 2019 at 11:52 AM
I didn't receive the Administrator Invite
If you haven't received an administrator invite, please check your Spam or Junk folders. If you are using Gmail or Outlook, please also check your Soci...
Wed, 13 Nov, 2019 at 12:00 PM
Can I add members with no email addresses?
Yes, our system will let you import records with no email addresses, but consequently you will be unable to communicate with the member until you add one. ...
Wed, 13 Nov, 2019 at 12:01 PM
Help with Replies
Any replies to invites, reminders, reconfirms notices, general or emergency messages go directly to the admin who sent them. If any are asking for technical...
Wed, 13 Nov, 2019 at 12:07 PM
Can I add my members directly into groups using a spreadsheet upload?
Yes! If you know the names of the groups you would like to create, list them in the groups column in your initial spreadsheet upload. Members will then show...
Wed, 13 Nov, 2019 at 12:12 PM
How do I add group administrators with a spreadsheet upload?
Please use the following steps to upload a spreadsheet of your administrators. 1. Create a spreadsheet file (.csv, .xls, or .xlsx). You might be able to ex...
Fri, 15 Nov, 2019 at 2:49 PM
How do I know if a group or org admin has accepted their invitation?
Click on the Administrator tab to view the status of each administrator.   The orange exclamation mark in To Be Invited means they have not been sent an i...
Wed, 13 Nov, 2019 at 12:32 PM