ePACT for Families

Why does ePACT require a personal healthcare number (e.g. Carecard, OHIP)?
If you have joined ePACT to use on a personal basis, your personal healthcare number is optional, but recommended so your emergency contacts can access it i...
Thu, 14 Nov, 2019 at 11:53 AM
Why must I provide my dependent's detailed immunization information?
Providing immunization information may be requested by some organizations to ensure they have your child's accurate medical information in the event of...
Mon, 14 Dec, 2020 at 11:41 AM
Why do you require additional health insurance information if we are Canadians?
This section is for international users. Canadians can also use this space to add any extended health plans that cover their dependents.  
Thu, 14 Nov, 2019 at 11:53 AM
Why must I provide detailed medical history information about my dependent?
This is information required by the organization, and not ePACT. For more information, please contact the organizations that invited you to use ePACT direct...
Fri, 1 Nov, 2019 at 12:36 AM
What type of emergencies can ePACT be used for?
Emergencies happen every day, and ePACT can be used in any emergency situation – big or small. Here are just a few examples of how ePACT can help in a crisi...
Fri, 1 Nov, 2019 at 12:36 AM
I forgot my password. How do I reset it?
To reset your password, please follow the steps below: 1. Go to the ePACT Log In page. Then, click Forgot Password?   2. On the next page, enter in t...
Thu, 14 Nov, 2019 at 11:53 AM
How do I change my password?
To change your password, follow these steps:   1. Log into your ePACT account.   2. Click on your name in the top right hand corner, then click Acco...
Fri, 1 Nov, 2019 at 12:36 AM
Can I accept an invite using a different email address?
Yes, you can accept your invite using your existing ePACT account. Just click the orange Complete Request button in your email invite and log in using the e...
Thu, 14 Nov, 2019 at 11:34 AM
How do I change my email?
If you have already created an account and would like to change your email address, follow these steps: 1. Log into your ePACT account using the initial a...
Fri, 1 Nov, 2019 at 12:36 AM
How do I remove an emergency contact?
If you would like to remove an emergency contact and they have not created an account or do not have an email, follow these steps: 1. From your My ePACT ho...
Thu, 14 Nov, 2019 at 11:41 AM