Help Center

Emergencies happen every day, and ePACT can be used in any emergency situation – big or small. Here are just a few examples of how ePACT can help in a crisi...

To change your password, follow these steps:   1. Log into your ePACT account.   2. Click on your name in the top right hand corner, then click Acco...

No, you MUST use the email address that received the ePACT invitation to log in/create your ePACT account. The email address that received the ePACT inv...

If you have already created an account and would like to change your email address, follow these steps: 1. Log into your ePACT account using the initial a...

If you would like to remove an emergency contact and they have not created an account or do not have an email, follow these steps: 1. From your My ePACT ho...

When you add an emergency contact and include their email address, they will receive an email invite to connect to you through ePACT. Once they accept this ...

If there is a green icon visible on your emergency contact's name, then they have already created their own ePACT account. This means that they now ow...

If your emergency contact doesn't have an email address, check off Skip email by the email field. You will still need to enter in a telephone number. Don...

In an emergency or disaster, local calling lines can be down or have call traffic reduced for emergency responder use. Long distance lines are often still a...

When responding to a request, an emergency contact will need to confirm (or provide) their basic contact information (name, phone number, email) so that they...