Help Center

If you have joined ePACT to use on a personal basis, your personal healthcare number is optional, but recommended so your emergency contacts can access it i...

Providing immunization information may be requested by some organizations to ensure they have your child's accurate medical information in the event of ...

Emergencies happen every day, and ePACT can be used in any situation – big or small. Here are just a few examples of how ePACT can help in a crisis:    A...

To reset your password, please follow the steps below: 1. Go to the ePACT login page, ensuring you are in the correct region by looking at the flag, then...

To change your password, follow these steps:   1. Log into your ePACT account.   2. Click on your name in the top right hand corner, then click Account Se...

No, you MUST use the email address that received the ePACT invitation to log in/create your ePACT account. The email address that received the ePACT inv...

If you have already created an account and would like to change your email address, follow these steps: 1. Log into your ePACT account using the initial...

If you would like to remove an emergency contact and they have not created an account or do not have an email, follow these steps: 1. From your My ePACT ho...

If your emergency contact doesn't have an email address, check off Skip email by the email field. You will still need to enter in a telephone number. Do...

In an emergency or disaster, local calling lines can be down or have call traffic reduced for emergency responder use. Long distance lines are often still a...