No, you MUST use the email address that received the ePACT invitation to log in/create your ePACT account.


The email address that received the ePACT invitation is specific to the email address the organization has on file for you and serves to link your child(ren) with your ePACT account and the organization. You MUST use the same email address that the ePACT invitation was delivered to to create/log in to your ePACT account.


What if I already have an existing ePACT account using a different email address?

You can quickly and easily update your existing ePACT account to the email address you received the email invitation at, by following these instructions.  Doing this will link the ePACT invitation to your existing ePACT account.


Note: Please be sure to contact the organization you registered your child(ren) into program with so they can update their systems with your preferred email address to prevent further miscommunication.


What if I already have an existing ePACT account using a different email address and want to change the email address the ePACT invitation email was sent to?

Please contact the organization that sent you the ePACT invitation, letting them know you wish to update your email address they have on file for you. They can update your member record to your preferred email address and re-issue the ePACT invitation to your preferred email. 


Note: If you already submitted an ePACT emergency record for the organization, you will need to update your ePACT account email address to match what the organization has on file for you. You can easily and quickly update your email address by following these instructions.  Doing this will link the ePACT invitation to your existing ePACT account.


Remember: If you do not have an existing ePACT account, you will need to create an account by clicking on CREATE ACCOUNT using the same email address as the invitation was delivered to and then follow these steps to verify your ePACT account and log into your newly-created ePACT account.