Help Center

Your check-in/out settings allow you to configure how the check-in/out feature collects information in the ePACT Admin App. To access the check-in/out s...

You can create a Check-in/Check-out (CICO) sheet in the ePACT Admin App to sync with either one or multiple groups.  1. From the check in/out members mo...

The sheets function separately from member records so they need to be synced to get information that is automatically added to a record. In order to do this...

The Check In Check Out sheets are currently cached for 1 hour. To force a refresh so you can see the new contact, please follow these steps: 1. Retu...

This is something you can determine within your organization; just let your account manager know how long you wish to keep these sheets for.  Please not...

No, once the member is checked in you'll need to check them out and re-check them in if an error was made by the contact.

You need to click on the WHITE BOX "Signature" and it will send you to the signature collection screen. 

If this is the case, toggle 'signatures' OFF in your Check In settings, but keep it toggled ON for your Check Out settings, to collect both.  Th...

To keep your device running smoothly, we recommend using each sheet for no longer than one week and archiving it immediately once it’s complete. Archived ...

Please note that you MUST "Update Member Records" on EACH device to update any settings. If one device is collecting these, but not the other, ple...