Help Center

If you're having trouble scanning QR codes during the check in/check out process, we have a few helpful tips to try: 1) Ensure your device has an ac...

Multiple devices can be used by different administrators at the same time to check members in or out.  To make sure your particular sheet is up to date, or ...

If a member/members are added to or removed from a group after a check in sheet has been created, you will need to re-sync the sheet to this group to ensure...

If you are setting up a QR code on an Apple device, please visit the Apple QR help article here.

No problem! You can use the Check in Check Out app the same way as you always have! The Check in Check Out works with all three methods at the same time: ...

No. As this is a secure feature, QR codes are only available for account holders.

Only account holders can get a code. Encourage them to create an ePACT account to diminish contact! But if not, you can simply select 'Manual Check In&#...

The QR code is regenerated every few seconds so it is advised to use the the code within your ePACT account rather than a screen shot. This is to ensure the...

An error message will appear alerting you this is not the correct QR code.

ePACT will validate the QR code to ensure that the contact is authorized to check the child in or out. You'll be notified if they are not authorized and...