Help Center

The Check In Check Out sheets are currently cached for 1 hour. To force a refresh so you can see the new contact, please follow these steps: 1. Retu...

This is something you can determine within your organization- just let your account manager know how long you wish to keep these sheets for.  Please not...

No, once the member is checked in, you'll need to check them out and re-check them in if an error was made by the contact.

When on the signature screen (yellow), click on Clear to reset the signature box. 

Contacts can use their finger or a pen (used for phones) to sign. 

You need to click on the WHITE BOX "Signature" and it will send you to the signature collection screen.  --------------

If this is the case, toggle 'signatures' OFF in your Check In settings, but keep it toggled ON for your Check Out settings, to collect both.  Th...

To ensure your device isn't cluttered with past sheets, we recommend archiving these right after they are complete. You can access this archive on your d...

Please note that you MUST "Update Member Records" on EACH device to update any settings. If one device is collecting these, but not the other, ple...

This is a known bug that only affects certain devices and will be resolved soon.  When you select a child for the first time, the first contact will app...