How to Find Which Links Need to Be Updated 

Begin by creating a test member on your dashboard. If you have multiple dashboards, a test member will need to be created on each one. Once your test member is set up, go through the form and note every location that links to a document. This may include links in waivers, in consents, the Shared Files section, or within the form itself. 

Once you have compiled your list, you will need to identify a new location, outside of ePACT, we suggest your organizations website, to host these documents. 

How to Update Links in Waivers and Consents 

To access your waivers or consents, go to Settings on your dashboard and select Waivers or Consents. You will see a list of your current waivers or consents. 

Adding a New Waiver or Consent 

  1. 1. Click Create Waiver or Create Consent 

  1. 2. Add your waiver or consent text. You can add hyperlinks using the hyperlink button in the editor 

  1. 3. Click Publish only if you are ready for it to go live immediately. This means you have archived your records and are ready to send reconfirms. If not, click Save as Draft and publish when you are ready 

Deleting the Old Waiver or Consent 

⚠ Important — Please Read Before Deleting 

Before deleting an existing waiver or consent, ensure all completed records have been archived, either through Auto-Archiving or by manually archiving records. Deleted waivers and consents will disappear from records 24 hours after removal. This action is NOT reversible. 

 

  1. 1. Select the waiver or consent you wish to delete and click the trash bin icon 

  1. 2. Click Delete to confirm 


Please note: If a waiver or consent is deleted accidentally, it will no longer be available to new members and will disappear from existing records. You will need to re-add it and ask members to sign again via a reconfirm. In this case, the original date of acceptance will be lost unless an archive was taken beforehand. We strongly recommend taking an archive before making any changes, or purchasing our Auto-Archiving feature, which automatically tracks all changes and manages record deletion. 

 

How to Update Links in Shared Files 

  1. Log in to your ePACT Organization Administrator account and navigate to the desired dashboard 

  1. Click Settings in the top right-hand corner of the page 

  1. Select Files from the left-hand menu 

  1. Click on the File Container that contains the link you need to update, then click on the link to reveal the attached URL. Click Edit 

  1. Delete the existing link and paste in the new URL, then click Save 

  1. Click Save as Draft if the new link is not yet ready to go live, or "Publish" if it is ready for users to see 

 

If Multilingual is Enabled on Your Dashboard 

Once Multilingual is enabled, all Shared Files will require translations in all enabled languages before they can be published. 

  1. Click the Edit (pencil) icon under Actions to add your translation in the desired language 

  1. On the Edit Translations page, the English text will appear on the left and the other enabled language(s) will appear on the right 

  1. Follow the same steps above to update the link in the translated language, then click Continue 

  1. Click Publish. The updated file container will now be visible on your form 

How to Update Links Embedded in the Form 

Links embedded directly in the form can only be updated by ePACT. If you have links within your form that need to be changed, please send the new links to help@epactnetwork.com and our team will update them on your behalf. 

Questions? Contact our Support team at help@epactnetwork.com or reach out to your Customer Success Manager.