This article describes accessibility features available within ePACT and outlines our approach to supporting accessible digital experiences.
Last reviewed: March 2026
This page is reviewed periodically to reflect updates to accessibility standards and improvements made to the platform.
Accessibility Statement
ePACT is committed to supporting accessible digital experiences for all users, including individuals with disabilities. Our platform works to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and continues to evaluate updates introduced in WCAG 2.2.
These guidelines support accessibility requirements under several widely recognized regulations and frameworks, including:
Americans with Disabilities Act (ADA)
Section 508 of the Rehabilitation Act
Accessibility for Ontarians with Disabilities Act (AODA)
Our accessibility efforts include:
Designing interfaces using accessibility best practices
Evaluating applications through automated tools and manual accessibility testing
Prioritizing improvements that remove barriers to essential functionality
Monitoring accessibility over time as products evolve
To support ongoing monitoring, we use accessibility evaluation tools such as AudioEye to help identify potential accessibility issues and track improvements.
Accessibility is an ongoing effort, and we regularly review our platform and processes to identify opportunities for improvement.
Accessibility Tools
Customer-facing websites include the AudioEye Accessibility Widget, which provides visitors with tools to customize their browsing experience, improve usability, and report accessibility issues.
The widget allows users to:
Adjust visual display settings
Improve navigation and readability
Access assistive browsing tools
Report accessibility concerns directly from the website
Accessibility Testing & Monitoring
Accessibility improvements are supported through a combination of automated tools and manual review processes, including:
Automated accessibility scanning tools
Manual interface testing
Review of user-reported accessibility issues
Monitoring through accessibility tools integrated into customer websites
These practices help identify accessibility gaps so they can be reviewed and addressed as part of ongoing product improvements.
Accessibility Documentation (VPAT)
The updated ePACT Voluntary Product Accessibility Template (VPAT) is currently in progress and will be available mid-April. Once published, it will provide a detailed view of how the platform aligns with WCAG standards, including identified gaps and ongoing accessibility improvements.
Shared Accessibility Responsibilities
Accessibility is a shared effort between ePACT and the organizations using the platform. While ePACT supports accessibility best practices, certain actions – like adding content or customizing settings – can affect the overall accessibility of a site.
To help maintain an accessible experience, we recommend:
Structuring content with clear headings and logical layout
Using descriptive labels for links and buttons
Reviewing content regularly for accessibility issues
Testing pages with tools like WAVE or screen readers such as NVDA
Known Limitations
While ePACT works to support accessibility across the platform, certain factors may influence the accessibility of individual experiences. These may include:
Configuration choices made within the platform
User-generated content, such as uploaded documents or images
Third-party integrations or external content
We continue to monitor accessibility across the platform and prioritize improvements that remove barriers to essential functionality.
Additional Resources
Organizations interested in learning more about accessibility standards may find the following resources helpful:
Frequently Asked Questions
What is a Voluntary Product Accessibility Template (VPAT)?
A Voluntary Product Accessibility Template (VPAT) is a document that describes how a product or service aligns with accessibility standards such as the Web Content Accessibility Guidelines (WCAG). VPATs are commonly used during procurement and accessibility reviews to evaluate the accessibility of software and digital services.
The completed report generated from a VPAT is called an Accessibility Conformance Report (ACR).
A VPAT provides a transparent evaluation of how a product aligns with accessibility standards. Some criteria may be listed as “Partially Supports” to reflect areas where accessibility improvements are ongoing or where certain scenarios may not fully meet the standard.
These entries help organizations understand the current accessibility status of the platform and the areas being reviewed or improved.
What does “Partially Supports” mean in a VPAT?
A VPAT provides a transparent evaluation of how a product aligns with accessibility standards. Some criteria may be listed as “Partially Supports” to reflect areas where accessibility improvements are ongoing or where certain scenarios may not fully meet the standard.
These entries help organizations understand the current accessibility status of the platform and the areas being reviewed or improved.
What are the Web Content Accessibility Guidelines (WCAG)?
The Web Content Accessibility Guidelines (WCAG) are internationally recognized standards for making digital content accessible to people with disabilities. WCAG is developed by the World Wide Web Consortium (W3C) and provides recommendations for designing websites and applications that can be used by people with a wide range of abilities.
Which laws reference WCAG accessibility standards?
Many accessibility laws and policies reference WCAG standards, including requirements related to the Americans with Disabilities Act (ADA) in the United States and accessibility legislation adopted by various state, provincial, and municipal governments.
Which version of WCAG does ePACT support?
ePACT strives to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and continues to evaluate updates introduced in WCAG 2.2. WCAG 2.1 Level AA is widely referenced in accessibility policies and legislation governing digital services.
Can ePACT audit my organization’s website or content for accessibility?
ePACT focuses on ensuring accessibility within our applications. We do not perform accessibility audits of customer-managed content. Organizations seeking a comprehensive accessibility audit of their website or digital content may wish to work with a qualified accessibility consultant.
Does ePACT support assistive technologies such as screen readers?
ePACT is designed to support accessible user experiences and is developed with compatibility in mind for commonly used assistive technologies such as screen readers, keyboard navigation, and other accessibility tools.
What should I do if I encounter an accessibility issue?
If you experience an accessibility issue while using ePACT, please use the AudioEye Accessibility Widget within the application to submit feedback. Reports submitted through this tool are reviewed and help inform ongoing accessibility improvements.