Two-factor authentication (2FA) is designed to make sure that you're the only person who can access your account. 2FA is optional for organizations to enable.

What is 2FA?
2FA is an extra layer of security used to make sure that people trying to gain access to an online account are who they say they are.  

How does 2FA work?
For ePACT admins, a admin user will first enter their username and a password. Then, instead of immediately gaining access to their ePACT dashboard, admins will be required to provide a 6-digit code via Google Authenticator, available for free on the Google Play for Android devices and the App Store for iOS devices.

How does my organization enable 2FA?
Please contact your Customer Success Manager to begin the enablement process.

While quick and easy to enable, enabling 2FA does require your organization to have the most recent ePACT Admin App on all devices accessing the ePACT App. Please download the most recent version of the ePACT Admin App from either the Google Play (for Android devices) or App Store (for iOS devices)

The first time an Org Admin or Group Admin logs into ePACT, this is the process they will follow:

1. Log into ePACT using an admin email and password.

2. If the Organization has 2FA enabled, the Admin will be automatically redirected to the 2FA page. If this is the first time the Admin is logging into ePACT after 2FA has been enabled, they'll be asked to download the Google Authenticator App from either the Apple Play for iOS devices or Google Play store for Android devices.

3. Once the Google Authenticator is downloaded on the device, open the App on the device. The following screens come available (screenshots from the App Store for iOS device). On you device, click Get Started and then Scan a QR Code.

4. Position your device's camera over the QR code on the ePACT 2FA page and then enter the 6-digit code into the boxes on the ePACT 2FA page.


6. Click Verify, and then the Admin will have access to ePACT.

Ongoing, once 2FA is set-up by the admin, the admin will simply log into ePACT by entering their admin email and password, and then the 6-digit verification code from the Google Authenticator app.