Why are there duplicates in ePACT?


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How do I fix them?


ePACT will identify possible duplicates, allowing parents (or legal guardians) to reconfirm their child’s information without getting a Permission Denied error. The Duplicate status allows Organization and Group Administrators to quickly see when there is a duplicate record in ePACT. They will then be able to merge the duplicates in your registration system. This will ensure the member is added to the correct groups.


For Example:


1. Parent registers Child 1 for Week 3 of camps and receives an ePACT request which they complete and submit.


2. Parent (or organization) registers Child 1 for Week 6 of camps but uses a different login in your registration system and receives another ePACT request - they will now be able to re-select the same child and review the info they submitted in an automatic reconfirmation flow. 



If Both Records are in ALL MEMBER RECORDS:


  • Members will have the same name and email, but NOT the same Member ID. 



  • Parents will receive a new request and once they select the same child, ePACT will push them through a reconfirm process from their initial submission. 
  • Once they share the record again, the date submitted will be updated.  
  • The duplicate request will change to a Duplicate status in All Member Records.




If Both Records are split between ALL MEMBER RECORDS & DISCONNECTED TABS:


Most times, this occurs year over year. So the Disconnected record was submitted in 2019, but the new invite is from 2020, meaning the parent needs to review as there are likely new waivers and the data may be quite old. 


  • Members will have the same name and email, but NOT the same Member ID. 



  • Members will receive a new request and once they select the same child, ePACT will push them through a reconfirm process from their initial submission. 
  • ePACT will automatically move the record in Disconnected back into the All Member Records tab.
  • The duplicate request will change to a Duplicate status in All Member Records.



Next Actions


Organizations MUST merge records in the Registration system to ensure members are added to the correct groups on the next API call or upload and the Duplicate record is moved to the Disconnected Tab.


Organizations MUST choose the Member ID for the SUBMITTED/RECONFIRMATION REQUIRED/OUTSTANDING record and NOT the duplicates one. (If you need to use the duplicates one, please contact our Help Desk at help@epactnetwork.com to request them switch this for you.)



Member will be added to all the correct groups once the API runs or if you do a new upload. 


Click below to download a copy of this summary of changes.