Check In/Out (CICO) for Organizations

A member added a new contact and I don't see it on my Check In Sheet yet.
The Check In Check Out sheets are currently cached for 1 hour. To force a refresh so you can see the new contact, please follow these steps: 1. Retu...
Thu, 14 Nov, 2019 at 11:53 AM
How long do you keep archives for Check In Check Out?
This is something you can determine within your organization- just let your account manager know how long you wish to keep these sheets for.  Please not...
Thu, 14 Nov, 2019 at 11:53 AM
Can I edit a signature?
No, once the member is checked in, you'll need to check them out and re-check them in if an error was made by the contact.
Fri, 1 Nov, 2019 at 12:35 AM
A contact made a mistake signature, how can they correct it?
When on the signature screen (yellow), click on Clear to reset the signature box. 
Thu, 14 Nov, 2019 at 11:53 AM
How do contacts sign their name for Check In or Out?
Contacts can use their finger or a pen (used for phones) to sign. 
Thu, 14 Nov, 2019 at 11:53 AM
It's not capturing the signature. What's going on?
You need to click on the WHITE BOX "Signature" and it will send you to the signature collection screen.  --------------
Fri, 1 Nov, 2019 at 12:34 AM
Staff usually check in participants but parents check them out. How can we capture this on the app?
If this is the case, toggle 'signatures' OFF in your Check In settings, but keep it toggled ON for your Check Out settings, to collect both.  Th...
Sun, 24 May, 2020 at 9:39 PM
When should I archive my Check in Check Out Sheet?
To ensure your device isn't cluttered with past sheets, we recommend archiving these right after they are complete. You can access this archive on your d...
Fri, 1 Nov, 2019 at 12:34 AM
Why does one of my devices collect signatures and not the other?
Please note that you MUST "Update Member Records" on EACH device to update any settings. If one device is collecting these, but not the other, ple...
Tue, 8 Dec, 2020 at 11:08 AM
It says "0" when I try to select a contact.
This is a known bug that only affects certain devices and will be resolved soon.  When you select a child for the first time, the first contact will app...
Thu, 14 Nov, 2019 at 11:53 AM