If prescreening questions aren't working, you'll need to ensure they're active in your 'Organization Settings'. To check if they're activated, you can use the following steps:

1) On your ePACT Dashboard, select the blue 'Organization Settings' button in the top right corner of the screen. 

2) From there, select 'Check-in/out Settings'.

3) Confirm that the appropriate 'Health screening questions' are enabled. 

If these steps don't solve your issue, please contact our help desk at: help@epactnetwork.com, so we can help you solve the issue!