If prescreening questions aren't working, you'll need to ensure they're active in your 'Organization Settings'. To check if they're activated, you can use the following steps:
1) On your ePACT Dashboard, click the Settings wheel in the top right corner of the screen.
2) From there, select 'Health screening'.
3) Confirm that the appropriate 'Health screening questions' are enabled.
If these steps don't solve your issue, please contact our help desk at: help@epactnetwork.com, so we can help you solve the issue!